HR Modernization & Employee Experience

Redesigned and optimized human resources processes to improve employee experience, streamline workflows, and enhance organizational efficiency.

Role

Product Design, UX Research, UX Strategy, UX/UI Design

Team

Product Manager, Developers, HR Teams, HR Leaders, Employees, IT, Business Stakeholders

Tools

Paper, Post-it Notes, Draw.io, Adobe Creative Suite, Axure, Qualtrics, PowerPoint, Salesforce, HR Systems

Executive Summary

Employee Experience

To modernize Intel's HR systems, I led the redesign of the performance recognition process and developed tools to streamline talent management and executive promotions. These efforts resulted in higher employee engagement, improved leadership workflows, and earned the prestigious Intel Achievement Award. The flagship My Insights tool transformed a 40-year-old performance review process into a modern, continuous feedback system, while a mobile-first executive feedback tool replaced outdated methods of leadership promotion voting.

Award-Winning
Earned Intel's Highest Award
85%
Employee Satisfaction within 2 weeks
Mobile-First
Design
100%
Employee Adoption

The Tension Points

Complex HR Processes

Existing HR processes were overly complex and time-consuming, creating frustration for employees and reducing productivity across the organization.

Poor Employee Experience

Employees struggled with confusing HR systems and unclear processes, leading to low satisfaction and increased support requests.

Inefficient Workflows

Manual and fragmented HR workflows resulted in delays, errors, and unnecessary administrative overhead for both employees and HR teams.

Strategic Approach

Employee-Centered Design

Focused on understanding employee needs and pain points to redesign HR processes from the user perspective, ensuring solutions addressed real challenges and improved satisfaction.

Process Streamlining

Identified and eliminated unnecessary complexity in HR workflows, creating more efficient and user-friendly processes that reduced time and effort for all stakeholders.

Digital Transformation

Leveraged technology to automate manual processes and create self-service capabilities that empowered employees while reducing administrative burden.

Process & Methodology

User Research & Journey Mapping

Conducted comprehensive research to understand employee experiences with HR processes and mapped current journey pain points and opportunities.

Process Redesign

Redesigned HR processes based on research insights, simplifying workflows and creating more intuitive user experiences.

Implementation & Testing

Implemented redesigned processes with iterative testing and feedback loops to ensure successful adoption and optimal user experience.

Impact

HR Process Transformation

The HR process optimization fundamentally improved how employees interact with HR systems and processes, creating a more efficient and satisfying experience across the organization.

Before Optimization

  • Complex processes
  • Poor user experience
  • Manual workflows
  • Low satisfaction

After Optimization

  • Streamlined processes
  • Improved UX
  • Automated workflows
  • High satisfaction

Visual Assets

HR Journey Map

Employee journey mapping for HR processes and touchpoints

Customer Journey

Customer journey analysis and employee experience mapping

Insights

Key insights and findings from employee research

Insights Concept

Conceptual insights and process improvement opportunities

Process Mapping

Process mapping and workflow optimization

Vote Tool

Employee voting tool for process prioritization

Tools & Technologies

Axure

Interactive Prototyping

Draw.io

Journey Mapping

User Research

Employee Interviews

Qualtrics

Review Tool