Developer Experience Assessment on Internal Developer Tools

Designed comprehensive developer experience analytics to improve developer productivity and satisfaction through data-driven insights.

Role

UX Research, UX Strategy, Product Design

Team

Developers, Engineering teams, DevOps, Product Managers

Tools

ISO-9241-11 Google HEART, Developer Experience Framework, GitHub, Miro, Adobe creative suite, Dovetail, Excel, PowerPoint, Qualtrics

Executive Summary

Developer Analytics Platform

Designed comprehensive developer experience analytics and product journey optimization tools to improve developer productivity and satisfaction through data-driven insights. This initiative focused on creating actionable analytics that help teams understand and optimize developer workflows and experiences.

Data-Driven
Developer Insights
59%
Original Score
4 Days
To setup and run

The Tension Points

Urgent Need for Developer Efficiency Assessment

There was an urgent need to understand whether internal software engineers were working efficiently and effectively with internal development tools, but existing measurement approaches were inadequate for capturing the true complexity of developer workflows.

NPS Limitations for Developer Experience

While Net Promoter Score (NPS) was initially considered for measuring developer satisfaction, it lacked the nuance to capture the complexity of the developer journey and failed to provide actionable insights for tool optimization.

Tool Effectiveness Blind Spots

Teams lacked visibility into whether internal development tools were empowering or obstructing productivity, making it difficult to make informed decisions about tool improvements and process optimization.

Strategic Approach

Tailored Assessment Development

Developed a comprehensive Developer Experience Assessment framework that goes beyond traditional NPS to capture the nuanced complexity of developer workflows and tool interactions.

Productivity Impact Analysis

Created methodologies to identify whether internal development tools were empowering or obstructing productivity, enabling data-driven decisions for tool optimization.

Actionable Improvement Framework

Designed assessment tools that provide specific, actionable insights for improving developer experience and internal tool effectiveness.

Process & Methodology

Research & Assessment Design

Conducted comprehensive research to understand developer workflows and designed tailored assessment frameworks that capture the complexity of developer experience beyond traditional metrics.

Data Collection & Analysis

Implemented robust data collection methodologies to gather insights on developer productivity, tool effectiveness, and workflow optimization opportunities.

Implementation & Optimization

Deployed assessment tools and used findings to drive targeted improvements in internal development tools and processes.

Impact

Developer Experience Assessment Transformation

The implementation of a tailored Developer Experience Assessment fundamentally transformed how teams understand and optimize developer productivity, moving beyond simple satisfaction metrics to comprehensive workflow analysis.

Before Assessment

  • Limited to NPS metrics
  • Superficial insights
  • Blind optimization attempts
  • Poor tool effectiveness visibility

After Assessment

  • Comprehensive workflow analysis
  • Nuanced developer insights
  • Targeted productivity improvements
  • Clear tool effectiveness data

Data-Driven Developer Experience

This project established new standards for developer experience measurement, enabling teams to make informed decisions about internal tool development and process optimization based on comprehensive assessment data.

Visual Assets

IDP DXA Platform

Main IDP DXA platform interface for developer experience analytics

Product Journey

Product journey mapping and optimization visualization

Tools & Technologies

GitHub

Platform

Dovetail

Data Analysis

Miro

Brainstorming

Journey Mapping

Experience Analysis