Stat Doctors

Improving virtual healthcare reliability and satisfaction through a custom Twilio-based paging system - Acquired by Teledoc

Role

UX Design, Product Design

Team

CEO, Physicians, Patients,Developers, IT

Tools

Excel, Twilio, HTML, CSS, Adobe Creative Suite

Executive Summary

Healthcare Platform

Stat Doctors was a virtual healthcare startup that needed to improve the reliability and efficiency of connecting patients and doctors. I designed and implemented a custom paging system using Twilio, and created both an admin management UI and a doctor's portal to streamline operations and enhance the user experience.

95% Reduction
in disruptios & missed calls
1st of it's kind
Twilio Paging System
Eliminated
Call Center
Increased Satisfaction
By Physicians & Patients

The Tension Points

Unreliable Call Center System

The startup's reliance on a costly and unreliable call center system for connecting patients and doctors led to frequent missed connections and communication breakdowns, creating frustration for both parties.

User Dissatisfaction

Patients and doctors experienced high levels of dissatisfaction due to the inefficiency of the existing communication system, which hindered the company's ability to provide effective virtual healthcare services.

Communication Inefficiency

The current system's inefficiency created barriers to timely patient-doctor connections, highlighting the urgent need for a more reliable and efficient communication solution.

Strategic Approach

Communication System Redesign

Redesigned the core communication infrastructure to replace the unreliable call center system with a custom Twilio-based paging system that ensures reliable patient-doctor connections.

User Experience Optimization

Created intuitive interfaces for both admin management and doctor portals to streamline operations and enhance the overall user experience for all stakeholders.

Operational Efficiency

Implemented automated systems and streamlined workflows to eliminate the need for a call center while improving connection reliability and user satisfaction.

Process & Methodology

Research & Discovery

Conducted interviews with healthcare providers and patients to understand communication pain points. Analyzed existing call center workflows and identified opportunities for improvement.

Design & Development

Designed custom Twilio paging system and created intuitive admin management UI and doctor portal interfaces to streamline patient-doctor connections.

Implementation & Testing

Implemented the paging system and portals, conducted user testing with healthcare providers and patients, and refined the platform based on feedback.

Impact

Healthcare Communication Transformation

The implementation of the custom Twilio paging system and intuitive platform interfaces fundamentally transformed how Stat Doctors connects patients and physicians, eliminating the unreliable call center system and improving overall service quality.

Before Platform

  • Unreliable call center system
  • Frequent missed connections
  • High user dissatisfaction
  • Costly manual processes

After Platform

  • 95% reduction in disruptions
  • Reliable patient-doctor connections
  • Increased satisfaction
  • Eliminated call center costs

Virtual Healthcare Innovation

This project established Stat Doctors as a pioneer in virtual healthcare communication, creating the first-of-its-kind Twilio paging system that set new standards for reliable patient-doctor connections in telemedicine.

Visual Assets

Stat Docs UI 1

UI of Stat Doctors Patient View

Stat Docs UI 2

UI of Stat Doctors Patient View

Statistical Documentation

Main statistical documentation platform interface

Statistical Data

Statistical data analysis and visualization tools

Documentation Method

Documentation methodology and workflow optimization

Recommendations

Statistical recommendations and analysis insights

Tools & Technologies

Twilio

Paging System

HTML & CSS

Frontend Development

Excel

Data Analysis & Management